What are cookies
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you use them. Similar technologies include local storage (used for session data) and pixel tags.
How we use cookies
Clearup Health uses cookies in three categories. You control which optional categories are active through the cookie banner or your Settings page.
Strictly necessary cookies
These cookies are required for the platform to function. They cannot be disabled.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| sb-access-token | Supabase | Authentication — keeps you signed in | 1 hour (refreshed automatically) | Strictly necessary |
| sb-refresh-token | Supabase | Refreshes your session without requiring re-login | 7 days | Strictly necessary |
| clearup_cookie_consent | Clearup Health (localStorage) | Remembers your cookie preferences | 1 year | Strictly necessary |
Analytics cookies
These cookies help us understand how the platform is used so we can improve it. They are only set after you give consent.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| ph_* | PostHog | Usage analytics — pages visited, features used, conversion events | 13 months | Analytics (consent required) |
| _clsk, _clck | Microsoft Clarity | Session recording and heatmaps. All health data input fields are masked — Clearup never records blood values or personal health information. | 1 day / 1 year | Analytics (consent required) |
Health data masking
Microsoft Clarity is configured to mask all form inputs and result values. Session recordings never capture blood marker values, supplement choices, or any health-related data you enter. Only navigation patterns and UI interactions are recorded.
Payment cookies
Set by Stripe when you view or complete a payment. Required for the checkout flow to function.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| __stripe_mid, __stripe_sid | Stripe | Fraud prevention and secure payment processing | 1 year / 30 minutes | Functional |
Managing your preferences
You can change your cookie preferences at any time:
- Click "Cookie preferences" in the footer of any page
- Go to Settings and find the Privacy section
- Use your browser settings to block or delete cookies (note: this may break platform functionality)
Disabling analytics cookies does not affect your ability to use the platform. It means we have less data to improve it with.
Changes to this policy
We may update this policy when we add or remove cookies. The "last updated" date at the top reflects the current version. Significant changes will be notified via the cookie consent banner.
More information
For questions about how we use cookies, email privacy@clearuphealth.com.
For more about cookies generally, visit ico.org.uk.